Refund policy

Last updated: November 13, 2026

Portable Sink Shop ("we," "us") accepts returns only when an item arrives damaged, is defective, or is not as described or pictured on our website (for example, the wrong finish or model). We do not accept change-of-mind returns and we do not offer exchanges, except for customers in the United Kingdom (see section 6). There is no restocking fee.

1. How to report a problem
Contact us within 14 days of delivery at support@portablesinkshop.com · (302) 440-3706. Please include your order number, a short description of the problem and clear photos of the item and the packaging. Do not ship any item back without a return authorization from us.

2. Damage in transit
When it is safe and practical, inspect accessible packaging on delivery; if you see damage, note it on the delivery receipt and take clear photos of the packaging and the affected area. If the shipment is severely damaged, you may refuse delivery and contact us right away. Keep all packaging until the claim is resolved.

3. What happens next
After we review your report we may send replacement parts, send a replacement unit in the same finish, or issue a refund to the original payment method. For approved returns, we pay return shipping.

4. Not eligible
- Change of mind, or an item that is no longer needed
- An item that is as described and pictured but did not meet local code or permit requirements; please confirm those requirements before ordering
- Problems reported more than 14 days after delivery
- Damage from misuse or failure to follow instructions after delivery

5. Order changes
Orders may be changed or canceled before they ship by contacting support@portablesinkshop.com. After an order has shipped, it can't be canceled.

6. Customers in the United Kingdom
If you are a consumer in the United Kingdom, you have a legal right to cancel your order within 14 days after the day you receive it, for any reason. To cancel, tell us within that period at support@portablesinkshop.com. You must then send the item back within 14 days after telling us, unused and in its original box. You pay the direct cost of return shipping. We refund the price and the standard delivery charge to the original payment method within 14 days after we receive the item back (or proof that you sent it). This does not affect your other statutory rights.

7. Warranty
The portable hand sink has a 1-year warranty against manufacturing defects. The warranty is separate from this returns policy.

8. Refund timing
Approved refunds are issued to the original payment method after approval. There is no restocking fee.

9. Contact
Portable Sink Shop · Registered business address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States · Orders ship from New York · support@portablesinkshop.com · (302) 440-3706